Disclaimer

Effective Date: 11/11/2024

At H99property.com, we provide an efficient and seamless online professional sales and rental platform for showcasing property information. The following refund policy outlines the applicable refund terms when users purchase listing packages, membership credit top-ups, and renewal plans on the platform.

1. Package Plan Purchases

All listing packages purchased through H99property.com are considered final, non-refundable, non-transferable, and non-exchangeable. We encourage users to carefully review package features, pricing, and suitability before completing a purchase.

Package plans:

• Must be used within their stated validity period.
• Are tied to the purchasing account and cannot be transferred to another user or exchanged for other services and cash.

2. Eligibility for Refunds

Refunds may be granted only in the following exceptional situations:

• Duplicate Payment: If a user is charged more than once for the same package or top-up.
  Refund requests must be submitted within 7 calendar days of the original transaction.

3. Non-Refundable Scenarios

The following are not eligible for refunds:

• Change of mind or mistaken purchase after payment.
• Listings receiving low visibility, inquiries, or engagement.
• Incorrect package or top-up selection, unless upgraded within 24 hours and not used.
• Expired or unused packages, membership points, or plans after their validity period.
• Violations of our Posting Policy or Terms of Use.

4. Top-Ups & Renewal Plans

Purchases related to Membership Point Top-Ups and Package Renewals are also non-refundable, non-transferable, and non-exchangeable, unless:

• There is a confirmed duplicate payment.
• The purchased points or renewal benefits were not credited due to a verified system error.

5. Refund Request Process

To initiate a refund request:

• Contact our support team at [email protected] within 7 days of the transaction.
• Provide the following: Order number, clear reason for the request, and any supporting documentation or screenshots.
• Our team will investigate and respond within 5 business days.
• If approved, the refund will be processed to your original payment method within 10 business days.

6. Alternative Compensation

Where appropriate, we may offer service credits—such as additional listing slots, extended validity, or bonus points—in lieu of monetary refunds. These alternatives are provided at the discretion of H99property.com and aim to maintain service satisfaction.

7. Right to Moderate Listings and Package Usage

H99property.com reserves the right to:

• Use, suspend, cancel, or remove any postings, listings, or advertisements that contravene our Posting Policy, Terms of Use, or any applicable legal requirements.
• Modify or restrict the utilization of package components—including listings, membership points, or renewal benefits—if misuse, abuse, or policy violations are detected.

Such enforcement actions may be taken without prior notice and are not eligible for refund or compensation. Users are responsible for ensuring that all submitted content complies with our platform standards and legal obligations.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: 603-7890 1099
• Support Hours: Monday – Friday (9am – 6pm)

By becoming a user of H99 PROPERTY (hereinafter referred to as “this website”), you acknowledge that you have thoroughly read and clearly understood the terms of service and privacy policy of this website and agree that this website shall not bear any responsibility in the following situations:

1. You bear the personal risk of using this service. Users agree that using the various services of “this website” is done of their own will and accept any risks, including any loss of resources resulting from downloading materials or images from “this website” or from obtaining data through “this website’s” services.

2. “This website” bears no explicit or implied warranty for any of its services. “This website” does not guarantee the stability, security, accuracy, or uninterrupted nature of its services. Users expressly assume all risks and potential damages that may arise from using this service.

3. Any personal information, property details, or uploaded photos submitted by users on “this website” are through the user’s own actions. “This website” bears no responsibility for the authenticity or completeness of such content.

4. Regarding properties or other services sold/rented through “this website,” “this website” bears no warranty responsibility for the transaction process or the property/service itself. Users understand that any defects or warranty responsibilities for properties or services purchased or rented through “this website” lie entirely with the property or service provider, and are unrelated to “this website.”

5. “This website” only charges advertisement posting fees and does not include any transaction guarantee fees.

6. Any personal data leakage and resulting legal disputes or consequences caused by other websites linked to this website are unrelated to “this website.”

7. Personal advertisements, commercial advertisements, and promotional information for various products posted on “this website,” unless sold by the website itself, are provided by the respective individuals, advertisers, or product/service providers. “This website” bears no responsibility for any disputes arising from such advertisements. “This website” acts only as a medium for publishing such advertisements.

8. The quality of “this website’s” services may vary due to factors such as the user’s network connection or the quality of their equipment. Users must ensure the proper functioning of their rented dedicated lines, broadband, or other network/telephone circuits. Users agree that “this website” is not responsible for the quality or speed of network connections, the accuracy and completeness of retrieved information, or the performance of user devices. “This website” is also not responsible for service disruptions caused directly or indirectly by these factors. If a user’s system is hacked, damaged, or their data intercepted via the internet, resulting in any losses, “this website” is not liable for compensation.

9. In the event of a telecommunications system malfunction, “this website” will assist users in resolving issues as quickly as possible in accordance with the service level agreements announced by the telecommunications provider. If system or equipment malfunctions, errors, delays, interruptions, or failures to transmit data occur, resulting in the inability to provide services, “this website” is not responsible for any resulting damages, except as stated by the telecommunications provider’s official announcements. “This website” also bears no responsibility for service interruptions caused by third-party software services not provided by “this website.”

10. In the event of unavoidable server maintenance, upgrades, updates, uncontrollable factors, or the need to re-provide services, “this website” will notify users and assist in maintaining normal services before suspending server operations, following information provided by the telecommunications provider. During the service suspension period or during necessary tests and repairs that cause service interruptions, users agree that “this website” is not responsible for any liabilities.

11. For any false information, fraud, or extortion posted by users through “this website,” such actions are entirely the user’s own responsibility, and “this website” bears no responsibility for any disputes arising from such actions.